Terms of service

Terms of Service

Welcome to DOLCE MARIA. These Terms of Service govern your use of shopdolcemaria.com and any purchase you make from us. By browsing the website or placing an order, you agree to these terms. Please read them together with our Shipping, Refund and Privacy policies.

1. Who We Are

DOLCE MARIA is operated by RB Trading Middle East W.L.L., Kingdom of Bahrain. You can contact us at support@shopdolcemaria.com or +973 3631 3559.

2. Products and Descriptions

We curate luxury women's fashion, and many pieces are available in very limited quantities, often one piece per size. We take care to describe and photograph each item accurately. Colours may appear slightly different on different screens, and small variations in fabric, print and embellishment are natural.

3. Prices

All prices are shown in Bahraini Dinar (BHD). We may change prices at any time, but a price change will not affect an order that has already been confirmed. Items shown with a reduced price are sold at that price while the offer is displayed on the website.

4. Availability and Shared Stock

Our boutique and our website sell from the same stock. Because most pieces are available in single quantities, an item may occasionally be sold in the boutique at the same moment it is ordered online. If that happens, we will contact you promptly and refund the full amount you paid for that item to your original payment method.

5. Orders and Acceptance

Placing an order is an offer to buy. Your order is confirmed when you receive our order confirmation. We may decline or cancel an order if an item is unavailable, if there is an error in the price or description, or if we cannot verify the order. If we cancel an order after payment, you will receive a full refund for the cancelled items.

6. Payment

Payment is taken at checkout through our secure payment provider. We do not store your full card details. By placing an order, you confirm that you are authorised to use the payment method you provide.

7. Delivery

Delivery times and costs are shown at checkout and are described in our Shipping policy. Delivery times are estimates and not guaranteed. Please make sure your delivery address and contact number are correct, because we are not responsible for delays caused by incorrect details.

8. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Refund policy. Items sold at a reduced or clearance price are final sale, except where the item is defective or not as described. Nothing in these terms limits your rights under Bahrain's Consumer Protection Law (Legislative Decree No. 35 of 2012).

9. Reserving Items by WhatsApp

Some product pages offer a WhatsApp link to ask about or reserve a size. A reservation is not a confirmed sale until we confirm it to you directly, and we may release a reservation if it is not collected or paid for within the time we tell you.

10. Intellectual Property

All photographs, text, logos and designs on this website belong to DOLCE MARIA or are used with permission. You may not copy, reproduce or use them for commercial purposes without our written consent.

11. Use of the Website

You agree to use the website lawfully and not to interfere with its operation, attempt to gain unauthorised access, or submit false information.

12. Limitation of Liability

To the fullest extent permitted by law, DOLCE MARIA is not liable for indirect or consequential loss arising from the use of this website or from delays outside our reasonable control. Our total liability for any order will not exceed the amount you paid for that order. This does not exclude liability that cannot be excluded under Bahraini law.