Refund policy

Returns & Refunds

At DOLCE MARIA, we want you to be confident in every purchase. Please read this policy before ordering.

Defective or Incorrect Items

If an item you receive is defective, damaged in transit, or different from what you ordered, you are entitled under Bahrain's Consumer Protection Law (Legislative Decree No. 35 of 2012) to a full refund or replacement at no additional cost to you. Contact us within 14 days of receiving your order at farah.sbarakat@gmail.com with your order number and photos of the item, and we will resolve it promptly.

Change of Mind

For items that are not defective and simply do not work out for you, we accept exchanges or store credit within 14 days of delivery, provided the item is unworn, unwashed, undamaged, with all original tags attached and in its original packaging. We do not offer cash refunds for change-of-mind returns. Return shipping costs for change-of-mind returns are the customer's responsibility.

Sale and Clearance Items

Items purchased at a reduced or clearance price are final sale and cannot be returned or exchanged, except where the item is defective or incorrect as described above.

How to Request a Return

Contact us at farah.sbarakat@gmail.com with your order number before sending anything back. We will confirm eligibility and provide instructions.

Refund Processing

Approved refunds for defective or incorrect items are issued to your original payment method within 7 business days of us receiving the returned item.

DOLCE MARIA is operated by RB Trading Middle East W.L.L., Kingdom of Bahrain.